Urgent Care

Convenient CareWhen You Need It

Telemedicine urgent care for common, non-emergent illnesses and minor acute concerns — with personalized evaluation and treatment from the comfort of home.

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01

About Our Urgent Care

Our virtual urgent care services provide timely, convenient evaluation and treatment for common, non-emergent health concerns. You’ll meet with a licensed provider via secure video or asynchronous visit when appropriate and receive an individualized treatment plan, including electronic prescriptions when indicated.

Urgent care is designed for acute, uncomplicated conditions. If your needs are outside the scope of telemedicine urgent care, we’ll help guide you to the appropriate level of care.

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Common Conditions We Treat

Our urgent care visits may be appropriate for many common, uncomplicated conditions, including but not limited to:

  1. 01

    Uncomplicated urinary symptoms

  2. 02

    Minor respiratory, sinus, or allergy symptoms

  3. 03

    Conjunctivitis or limited eye irritation

  4. 04

    Minor rashes, cold sores, or uncomplicated skin concerns

  5. 05

    Uncomplicated vaginal symptoms when appropriate

  6. 06

    Selected non-controlled medication refills

Telehealth Urgent Care Appropriateness

Appropriate for Telehealth Urgent Care

  • Uncomplicated urinary symptoms
  • Mild respiratory, sinus, or allergy symptoms
  • Conjunctivitis or minor eye irritation
  • Minor rashes, cold sores, or uncomplicated skin concerns
  • Uncomplicated vaginal symptoms when appropriate
  • Selected non-controlled medication refills
  • Questions about current symptoms or treatment plans

Not Appropriate for Telehealth Urgent Care

  • Emergency or life-threatening conditions
  • Severe or rapidly worsening symptoms
  • Chest pain, significant shortness of breath, or difficulty breathing
  • Severe abdominal pain
  • High fever with concerning symptoms, recurrent vomiting, or signs of dehydration
  • Major trauma, suspected fractures, or serious injuries
  • Conditions requiring an in-person examination, imaging, procedures, or emergency evaluation

If you are experiencing a medical emergency or potentially life-threatening symptoms, call 911 or seek emergency medical care.

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Visit Process & Policies

  1. 1

    Schedule

    Book a virtual urgent care visit at a time that works for you.

  2. 2

    Consultation

    Meet with a licensed provider via secure video or asynchronous visit when clinically appropriate.

  3. 3

    Treatment Plan

    Receive an individualized treatment plan. Prescriptions may be electronically sent to your local pharmacy when clinically appropriate.

  4. 4

    Follow-Up

    Follow-up guidance will be provided when appropriate, including instructions regarding worsening symptoms or when in-person evaluation is recommended.

Operating Policies

Urgent Care Policies

Telemedicine Scope
Urgent care services are intended for common, uncomplicated, non-emergent concerns that can reasonably be evaluated through telemedicine.
Video vs. Asynchronous Care
Some concerns may be evaluated asynchronously when clinically appropriate. A video visit may be required based on symptoms, treatment requested, provider judgment, or applicable prescribing requirements.
Prescriptions
Prescriptions are provided only when clinically appropriate following provider evaluation.
Controlled Medications
Urgent care is not intended for routine prescribing or refilling of controlled medications.
Local Pharmacy
When medication is prescribed, prescriptions may be sent electronically to the patient’s local pharmacy.
Medication Cost
Medication and pharmacy costs are separate from the urgent care visit and are not included in the visit fee.
Escalation of Care
If the provider determines that telemedicine is not appropriate for the presenting concern, the patient may be directed to an in-person clinic, urgent care facility, emergency department, or other appropriate level of care.

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View Urgent Care Pricing

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